Premium Support

Emnes Care

Premium support that gives you peace of mind. Expert help with installation, customization, troubleshooting, and everything in between.

Simple Process

How It Works

Get expert help in three simple steps. We keep it straightforward so you can get back to what matters.

Describe your issue or request through our support portal. Include any details that help us understand your setup.

Our support engineers review your ticket and respond with a solution or follow-up questions within guaranteed SLA times.

We work with you until the issue is fully resolved. Complex problems get escalated to senior engineers automatically.

What You Get

Comprehensive support designed to keep your plugins running smoothly and your business growing.

Your tickets go to the front of the queue for faster resolution times.

Guaranteed response within one business day on all support tickets.

Need a tweak? Our developers help customize plugins for your specific needs.

We ensure smooth updates with zero downtime for your store.

Proactive testing against your theme and other active plugins.

Direct line to a support engineer who knows your setup inside and out.

Compare Plans

Choose the level of support that fits your needs. Upgrade anytime as your business grows.

Included with every plugin

$0 /forever

Recommended

For businesses that need reliable support

Included

with premium license

Emnes Care comes standard with every premium plugin license. Upgrade today and get the help you deserve.